Privacy Policy

Last updated: 2026-08-26

1. Who we are

Scanrabbit is provided by Stakara (Pty) Ltd (“Scanrabbit”, “we”, “us”). This policy explains how we handle information when merchants use the Scanrabbit Shopify app and the iOS and Android apps.

Merchants control their store and buyer data. We process that data on the merchant’s behalf to provide Scanrabbit. We control merchant account, billing, support, and service telemetry data for our own business operations.

2. Information we access through Shopify

After a merchant installs Scanrabbit, Shopify permissions let us access store data needed for packing and fulfillment workflows. Permissions can be broader than the fields we store. In practice we use:

  • Customer contact and shipping details on orders (name, email, phone, address) for packing, shipping, and optional notifications.
  • Merchant and store details such as shop domain, owner or staff name and email used for install and team access.
  • Products, inventory, orders, fulfillment orders, fulfillments, draft orders where relevant, and locations.

3. Information we store

We store service data needed to run Scanrabbit, including:

  • Merchant and team identity, invites, and login-related records.
  • Shopify connection tokens, scopes, and shop settings.
  • Packing, picking, and scanning state for orders and line items.
  • Device identifiers and platform metadata for mobile devices that register with the service.
  • Billing and usage records, support messages, and privacy-request records.

When a merchant uses a carrier integration, customer shipping and contact details can be stored in quote or waybill records so waybills can be created and printed. We do not claim that no customer personal data is stored.

4. Device and activity data

We collect IP address, browser or operating system information, device metadata, and application logs for security, debugging, and reliability. Location may be inferred from network or platform metadata. We do not run precise or background mobile location tracking as part of Scanrabbit.

5. How we use information

We use the information above to:

  • Authenticate merchants and team members and keep stores connected.
  • Show orders, verify scans, tag orders as Packed, and optionally create fulfillments or notify customers.
  • Print product labels and submit waybills when integrations are connected.
  • Bill for plans and usage, provide support, secure the service, and diagnose problems.

6. Sharing and service providers

We do not sell personal data. We share information with service providers that help us operate Scanrabbit, and only as needed for those services:

  • Shopify — platform, app install, billing, and store APIs.
  • Cloudflare — hosting, edge delivery, and related infrastructure.
  • Neon — database hosting.
  • Honeycomb — service diagnostics and tracing.
  • Connected shipping providers such as BobGo or ShipTheory (and other carriers a merchant connects) — only when the merchant enables that integration, so quotes and waybills can be created.

Data may be processed in more than one region depending on where these providers operate. We rely on contractual and technical safeguards appropriate to that processing.

7. Emails

We may send merchants service and lifecycle emails about their account, billing, or product updates. Operational messages related to the service may still be sent when needed. Where a message is not operational, merchants can opt out using the method provided in the email or by contacting support.

8. Retention

We keep information while it is needed to provide the service, meet billing and legal obligations, resolve disputes, and maintain security. When it is no longer needed for those purposes, we delete or de-identify it where appropriate.

9. Your rights

Depending on applicable law, people may have rights to access, correct, delete, or object to certain processing of their personal data, and to lodge a complaint with a regulator. Buyers should usually contact the merchant whose store they ordered from first. Merchants can contact us at support@scanrabbit.app for privacy requests related to Scanrabbit.

10. Shopify privacy webhooks

Scanrabbit receives Shopify compliance webhooks for customer data requests, customer redaction, and shop redaction. We handle those requests through an operational process. Receiving a webhook does not by itself mean every related record has already been automatically erased.

11. Security

We use administrative, technical, and organizational measures appropriate to the nature of the data and our services. No method of transmission or storage is completely secure.

12. Children

Scanrabbit is intended for business use by merchants and their teams. It is not directed at children.

13. Changes

We may update this policy from time to time. We will post the updated policy on this page with a revised date.

14. Contact

Questions about this Privacy Policy: support@scanrabbit.app. Stakara (Pty) Ltd, Unit B5, Westlake Square, Westlake, Cape Town, WC, 7945, South Africa.